![]() ![]() Level 5 -Active or Empathetic Listeningįifth, this is the pinnacle of listening. If a listener determines that the information is not as important, they may fall from the attentive listening level to a lower level of listening. This is the point that the listener is assessing the knowledge and how it applies to them.Īgain, there is a word of caution at this level. The listener listens and evaluates the information determining if they agree or disagree with the information. He may not even acknowledge her, but when the topic is changed to something like going out to eat or making fudge, she immediately has his attention! Level 4 – Attentive Listeningįourth, this is usually the level that we tend to spend most of our time as listeners. She could talk to him about something important to her like quilting or running an errand. My mother often jokes that my father has selective listening. The dangerous piece of the selective listening level is that it is easy to fall into the ignoring or pretend listening levels. This is a bit different from pretend listening because the listener is paying attention enough to be able to re-engage in the conversation as it becomes interesting to them.Īt this level, the listener will be quick to jump and interrupt the speaker to add something, change the topic or to simply finish the other person’s sentences. Third, this is when we pay attention to people as long as we agree with them or if we are desirous to hear what they have to say. He was disengaged because the information did not have value to him. What was his response? “Uh-huh.” “Really?” “Good.” For several minutes, he repeated these three statements. However, soon, I heard my husband’s responses change from being engaged to clearly pretend listening. She spoke loud enough that I could hear her comments and I smiled at her enthusiasm. She started rambling about the details of a TV show she had just watched with a friend. ![]() One of our teenage daughters called my husband. My favorite example happened a few years ago. This is the level of the example at the beginning of this article. Second, this level is where the listener is giving an appearance of listening but not really engaged. There are many reasons why ignoring occurs. Physical restrictions – There could be a hearing problem. Or the listener doesn’t want to acknowledge the information. Intentional ignoring – This happens, doesn’t it? Maybe you’ve fought with someone and they are simply not going to acknowledge you. ![]() How many times have you been busy with something and then suddenly realized another person was talking to you? Or you were talking to someone only to realize they didn’t even realize you were there? Try calling the individual by name to get their attention. There are many reasons why listening occurs at this level.ĭistraction – Maybe the listener is busy. No effort is being given by the listener. Level 1: Ignoringįirst, this is the lowest level of listening. Stephen Covey examines this process of listening and effective communication in his book: The 7 Habits of Highly Effective People. The Five Levels of Listening indicates the level of true communication between speaker and listener. ![]() She was! It was more a matter of where on the scale she was listening. Each of her replies to his incessant chatter were: I started thinking more about this when I watched a young mother with a child following her through the store. I’m listening.’ - without little thought to the process or if we are actually listening. When we think of listening, it is easy to say, ‘Oh, yeah. The Five Levels of Listening help in determining how we listen. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |